Refund policy

Refunds and Return Policy

Effective Date: June 7th, 2023

Thank you for shopping at Wool-e. We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds may be necessary. This Refunds and Return Policy outlines our guidelines and procedures for returns and refunds of wool clothing for the outdoors. By making a purchase on our website, you agree to the terms and conditions outlined below.

1. Eligibility for Returns and Refunds:

1.1 Unworn and Unwashed Items: To be eligible for a return and refund, the item(s) must be in their original condition, unworn, unwashed, and free from any signs of damage, odor, or alteration.

1.2 Timeframe: You may request a return and refund within 14 days of receiving your order. Beyond this timeframe, we may not be able to process your return.

1.3 Proof of Purchase: Please provide a valid proof of purchase, such as an order confirmation email or receipt, when requesting a return.

2. Non-Refundable Items:

2.1 Personalized or Customized Items: Unfortunately, personalized or customized items cannot be returned or refunded unless there is a manufacturing defect or an error on our part.

2.2 Sale or Clearance Items: Sale or clearance items may be eligible for return and refund, but please note that the refund amount will be based on the purchase price at the time of the sale.

3. Returns Process:

3.1 Contact Customer Service: To initiate a return, please contact our customer service team at our Contact Us section. Provide your order number, details of the item(s) you wish to return, and the reason for the return. Our customer service representative will guide you through the process and provide you with a return authorization.

3.2 Packaging and Shipment: Please ensure that the item(s) are securely packaged to prevent damage during transit. Include the original packaging, tags, and any accompanying accessories. Ship the package using a trackable and insured shipping method, as we cannot be held responsible for any lost or damaged return shipments.

4. Refund Process:

4.1 Inspection and Processing: Upon receiving your returned item(s), we will inspect them to ensure they meet the eligibility criteria mentioned in Section 1. If approved, we will proceed with the refund process.

4.2 Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees and any applicable taxes or duties paid on the original order are non-refundable.

4.3 Refund Timeframe: Refunds will be processed within 10 business days after the returned item(s) are received and inspected. Please allow additional time for the refund to be reflected in your account, as processing times may vary depending on your financial institution.

5. Exchanges:

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the returns process outlined above and place a new order for the desired item.

6. Contact Us:

If you have any questions or require assistance regarding our Refunds and Return Policy, please contact our customer service team at our Contact Us page. We are here to help and ensure your satisfaction with your purchase.

Please note that we reserve the right to update or modify this Refunds and Return Policy at any time. Any changes will be effective upon posting the revised policy on our website.

Thank you for choosing Wool-e. We appreciate your support and look forward to serving you again in the future.

 returns@wool-e.me